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Announcements
February 2016 Support Ticket Highlights
by Dianna Clark on March 04, 2016

The SEO Library February 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Listserve announcements pertaining to service issue updates.
  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.
  • The SEO Training staff hosted the webinar; "Discovering Articles & Journals Using EDS & the Online Catalog" with 20 library staff attending.  Please check back often at the SEO Event Website,http://www.eventbrite.com/o/the-serving-every-ohioan-library-center-6103881157 by selecting "Event Calendar".

February 2016

SEO Highlights

February 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of February in the F. Ward Murrey Annex.

February 2016

Matt Motes provided 2 sessions, ipad Audiobooks and ebooks, and Windows 10, to the staff of the Kate Love Simpson PL with 15 attending each session.

February 1, 2016

Dianna Clark, Jennifer Cassidy, John Stewart, Michael Postlethwait and Valeria Weaver met to develop a template for the monthly SEO Consortium Highlights for member libraries since the retirement of Paula Buco. An outline of statistical reports for data and consistent template layout was to be determined and created for publication by February 8th.

February 1, 2016

Misty Janusik attended a free webinar provided by Lamar University – Center for Distance Education,Integrating free games, graphics, interactions to make your eLearning more engaging.

February 4, 2016

John Stewart attended a web seminar, Discovering Articles & Journals Using EDS & the Online Catalog.

February 4, 2016

Matt Motes provided a session on using Microsoft Excel for Janice Bond, Nicole Brown and Brenda Michel for the personal development of their skills in using this product for reporting data.

February 9, 2016

Jennifer Cassidy assisted the St. Clairsville PL in the collection development of digital content for purchase using Overdrive Marketplace.

February 12, 2016

Matt Motes provided a 2nd session on using Microsoft Excel for Janice Bond, Nicole Brown and Brenda Michel for the personal development of their skills in using this product for reporting data.

February 16, 2016

John Stewart, Don Winland, Michael Postlethwait and Matt Motes met at the Annex for Firewall Review and testing in preparation of the migration to the SirsiDynix Cloud based SAAS for SEO Consortium Library services.

February 16, 2016

Dianna Clark and John Stewart had a telephone conference with Jim Wilson, Niche Academy for a presentation of their service. The Niche Academy platform makes it easy for libraries to offer online tutorials to their patrons and staff. The tutoials are embedded in your own website as well as direct links to library newsletters, blogs and social media sites.

February 17, 2016

John Stewart attended a webinar provided by SirsiDynix , BLUEcloud Commerce Overview.

February 18, 2016

Jennifer Cassidy traveled to the Bowerston Public Library to meet with their new Director, Dianne Cole. Jennifer toured the library and was able to review the SEO Services with Dianne.

February 18, 2016

Jennifer Cassidy traveled to the Claymont School District Library to meet with their Director, Donna Moody. Jennifer toured the library and was able to review some of the newer SEO Services with Donna.

February 18, 2016

Matt Motes provided a final session on using Microsoft Excel for Janice Bond, Nicole Brown and Brenda Michel for the personal development of their skills in using this product for reporting data.

February 23, 2016

Dianna Clark, John Stewart and Jennifer Cassidy attended the monthly all managers meeting via videoconference with the State Library managers.

February 24, 2016

Dianna Clark, John Stewart and Jennifer Cassidy hosted the quarterly SEO Advisory Committee meeting at the State Library.

February 25, 2016

Jennifer Cassidy was a Co-Presenter for the webinar, "eBooks: Taking the Next Step" with Mandy Knapp, State Library.

February 25, 2016

John Stewart attended the webinar, eResource Central, provided by SirsiDynix.

February 25, 2016

John Stewart, Matt Motes, Paula Clark, and Nicole Brown attended the webinar, , "eBooks: Taking the Next Step" presented by Jennifer Cassidy and Mandy Knapp, State Library.

February 26, 2016

The SEO staff attended the monthly all staff meeting via videoconference with the State Library staff.

February 29, 2016

Matt Motes provided five sessions , ipad audiobooks and ebooks, Windows 10, Desktop Computer How to access the digital library at the North Baltimore Public Library with 64 attending.

February 29, 2016

Dianna Clark and John Stewart attended a telephone call with Jim Wilson, Niche Academy, reviewing the pricing options for SEO Library and/or libraries to implement their service.



Feb_2016_Ticket_by_Department_Summary


Thank you,
Dianna
Attachments
FebTicketsDetail-2016.pdf (56.1k)
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