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Announcements
March 2016 Support Ticket Highlights
by Dianna Clark on April 04, 2016

The SEO Library March 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Listserve announcements pertaining to service issue updates.
  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.
  • The SEO Library Assistant staff completed various internal mentoring and planning sessions since the staff are participating in small teams for the development of skills with new service area support.
  • The SEO IT staff in preparation for the move to SirsiDynix SaaS in April provided information updates to member libraries, met as a team to prepare internal systems and participated in telephone conference calls with SirsiDynix for testing.

March 2016

SEO Highlights

March 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of March in the F. Ward Murrey Annex.

March 1, 2016

Dianna Clark, Jennifer Cassidy and John Stewart hosted a call with Hilary Prisbylla, Director of Clevnet to review methods in which they review, purchase and finance third party software for their consortium.

March 3, 2016

SEO Library Assistant staff attended a SirsiDynix webinarSymphony Ninja Series: Searching Tips in Symphony in the SEO Conference room.

March 4, 2016

Stephanie Herriott traveled to SEO to review and establish the procedure for creating SMART Goals for the OAKS Evaluation process with Dianna Clark, John Stewart and Jennifer Cassidy.

March 9, 2016

Dianna Clark and John Stewart had the monthly telephone conference with Pam Arnold, SirsiDynix Service Assurance Manager for the SEO Consortium.

March 9, 2016

Matt Motes provided the first session on using Microsoft Excel for Paula Clark, Becky Hill and Jamie Price for the personal development of their skills in using this product for reporting data.

March 10, 2016

Dianna Clark attended a meeting of the State Library Executive Team via videoconference.

March 10, 2016

John Stewart, Don Winland, Michael Postlethwait, Matt Motes and Dianna Clark attended a telephone conference with the SirsiDynix Systems Engineer and Bridge Manager for the upcoming migration to SAAS, Software as a Service for the SEO Consortium.

March 10, 2016

Janice Bond, Nicole Brown and Brenda Michel attended the SirsiDynix training for BLUEcloud Analytics: Basics.

March 10, 2016

Jennifer Cassidy and Paula Clark attended the Monthly Ohio Digital Library Touch base meeting via telephone with Mandy Knapp.

March 11, 2016

Janice Bond, Nicole Brown and Brenda Michel attended the SirsiDynix training for BLUEcloud Analytics: Advanced.

March 14, 2016

Jennifer Cassidy attended the Monthly Ohio Digital Library Advisory Committee meeting via telephone.

March 16, 2016

Matt Motes provided the 2nd session on using Microsoft Excel for Paula Clark, Becky Hill and Jamie Price for the personal development of their skills in using this product for reporting data.

March 17, 2016

Matt Motes traveled to the State Library to meet with Evan Struble and Rebecca Henshaw to review and training on the procedures and policy for supporting the MORE, Statewide Resource Sharing service.

March 21, 2016

Matt Motes, Brenda Michel, Nicole Brown, Paula Clark and Cathy Bond attended the webinar,Troubleshooting eBooks provided by Mandy Knapp.

March 21, 2016

Matt Motes provided the 3rd session on using Microsoft Excel for Paula Clark, Becky Hill and Jamie Price for the personal development of their skills in using this product for reporting data.

March 22, 2016

Denise Brage, EBSCO Information Services, met with Dianna Clark, Jennifer Cassidy and John Stewart at the SEO Library Center to discuss the implementation of the EBSCO Discovery Services and additional services available in preparation of the SEO Director’s Meeting in May.

March 23, 2016

A group of the Southeastern Library Director’s met at the SEO Library Center. Dianna Clark, Jennifer Cassidy and John Stewart attended the meeting to provide updates on SEO Services and the upcoming move to SirsiDynix SaaS. Also attending the meeting was Missy Lodge, Shannon Kupfer and Katy Klettlinger to present on the Digital Public Library of America and the Ohio Project.

March 29, 2016

Jennifer Cassidy and Dianna Clark traveled to the Dally Memorial Library in Sardis for a library visit. A meeting was scheduled with Director, Tammy Ellis to review the newer SEO services they may not be using, answer any questions and tour the library.

March 29, 2016

Misty Janusik provided circulation training at the F. Ward Murrey Annex for a new staff member of the Perry County Library system.

March 30, 2016

Doug Evans, Executive Director of OLC hosted a small discussion group meeting at SEO with library directors from Southeast Ohio.

March 30, 2016

Misty Janusik provided a 2nd circulation training session at the F. Ward Murrey Annex for a new staff member of the Perry County Library system.

March 30, 2016

Matt Motes provided the final session on using Microsoft Excel for Paula Clark, Becky Hill and Jamie Price for the personal development of their skills in using this product for reporting data.



April2016


Thank you,
Dianna
Attachments
TicketSummaryMarch2016.pdf (54k)
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