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Announcements
April 2016 Support Ticket Highlights
by Dianna Clark on May 05, 2016

The SEO Library April 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Listserve announcements pertaining to service issue updates.
  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.
  • The SEO Library successfully migrated to the SirsiDynix Cloud-Based Hosted Environment (SaaS) on April 12th.

April 2016

SEO Highlights

April 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of April in the F. Ward Murrey Annex.

April 4, 2016

Don Winland attended a GoToWebinar - Cyber Security Advisor to NATO’s list of the 5 Most Dangerous Vulnerabilities in Software Today!

April 5, 2016

Jennifer Cassidy traveled to the Perry County Library in New Lexington for a library visit. A meeting was scheduled with Director, Melissa Marolt to review the newer SEO services they may not be using, answer any questions and tour the library.

April 5, 2016

Misty Janusik attended the monthly Health & Wellness committee via videoconference with the State Library staff.

April 6, 2016

John Stewart and Dianna Clark took the Mobile Technology Training Lab to DAS to be salvaged. The Mobile Lab was in service for 14 years out of the SEO Library Center.

April 6, 2016

Marcy Welsh, Cathy Bond and Carla Bartram attended the OLC Southwest Chapter Conference in Wilmington at the Roberts Centre.

April 7, 2016

Dianna Clark, Jennifer Cassidy, Valeria Weaver and Paula Clark attended a telephone conference with support staff at OCLC on the ILL Worldshare Referral Center software.

April 7, 2016

The SEO Library Assistant staff attended a SirsiDynix Webinar: Symphony Ninja Series: Properties in Symphony.

April 8, 2016

The SEO IT staff and Library Assistant staff attended a meeting with SirsiDynix migration team for the preparation of the SEO Symphony ILS Service migration to the SirsiDynix Cloud-Based Service.

April 10-11, 2016

The SEO Symphony ILS Service migrated to the SirsiDynix Cloud-based service, SAAS. The SEO IT staff with the SirsiDynix migration team coordinated

April 12, 2016

The migration to the cloud-based service was completed. SEO staff worked with member libraries to begin using the hosted Workflows client.

April 14, 2016

John Stewart attended the GovLoop Online Training: An Agency's Journey to Unified Talent Management.

April 15, 2016

Matt Motes traveled to the State Library to provide two sessions on Windows 10 for the AmeriCorps volunteers training day.

April 18, 2016

Matt Motes provided the first session on using Microsoft Excel for Dianna Clark, John Stewart, Jennifer Cassidy and Valeria Weaver. Matt is providing a series of training for all internal SEO staff.

April 18, 2016

Valeria Weaver started in her new position as Administrative Professional replacing a vacancy left by Paula Buco.

April 18, 2016

Misty Janusik provided core training for the SEO staff on the eResource Central service that provides access to the Ohio Digital Library content within the Enterprise library catalog.

April 19, 2016

Jennifer Cassidy, Dianna Clark and John Stewart traveled to the St. Clairsville Library to meet with the new director. A meeting was scheduled to review the SEO services they may not be using, answer any questions and tour the library. They also stopped in for a library visit at the Barnesville PL and met the staff and toured the library.

April 20, 2016

Dianna Clark, Jennifer Cassidy and John Stewart attended an online webinar with Unique Management to review their Integrated Communications solutions. The service and pricing will be presented to the SEO Director’s at their May meeting.

April 20, 2016

Dianna Clark and John Stewart attended the monthly telephone conference with Pam Arnold, SirsiDynix Service Assurance Manager for the SEO Consortium.

April 20, 2016

Jennifer Cassidy attended the Monthly Ohio Digital Library Touch base meeting via telephone with Mandy Knapp.

April 20, 2016

Matt Motes provided the first session on using Microsoft Excel for Marcy Welsh, Cathy Bond, Misty Janusik, Carla Bartram and Sharon Douglass. Matt is providing a series of training for all internal SEO staff.

April 21, 2016

Dianna Clark and Jennifer Cassidy attended a webinar with EBSCO for information on their LibraryAware service. A presentation and pricing will be provided to the SEO Director’s at their May meeting.

April 22, 2016

Nicole Brown and Paula Clark attended the OLC Chapter Conference held at the Holiday Inn Worthington.

April 26, 2016

Dianna Clark, Jennifer Cassidy and John Stewart attended the monthly all managers’ meeting via videoconference with the State Library staff.

April 26, 2016

Dianna Clark, Jennifer Cassidy and John Stewart traveled to the Washington County Library in Marietta to meet with the Director and IT staff to review new services they will be providing through an outreach van and remote location. Library policy and procedures were discussed to integration into the shared consortium services.

April 27, 2016

Nicole Brown and Janice Bond attended the Webinar: BLUEcloud Analytics Overview.



April2016a


Thank you,
Dianna
Attachments
October 2016 Ticket Highlights.pdf (56.7k)
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