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Announcements
November 2016 Support Ticket Highlights
by Dianna Clark on December 06, 2016

The SEO Library November 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.

November 2016

SEO Highlights

November, 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of November in the F. Ward Murrey Annex.

November 1, 2016

Matt Motes traveled to the Grandview Heights Public Library for ‘On-Demand” training on Windows 10 and Outlook . Matt provided two sessions with a total of 15 attending.

November 1, 2016

Janice Bond, Brenda Michel and Nicole Brown provided a demonstration for the SEO Management Team the BLUEcloud Analytics tool and the reports they have developed for member libraries. They are on schedule to provide access to 3 libraries for feedback before implementation at all locations.

November 3, 2016

The SEO Library Assistant staff attended the Symphony Ninja Series-Notice Reportswebinar provided by SirsiDynix.

November 3, 2016

John Stewart and Cathy Bond attended the Joint Labor/Management Meeting via videoconference with the State Library team.

November 3, 2016

John Stewart attended the BLUEcloud Visibility Overview Webinar provided by SirsiDynix.

November 8, 2016

Dianna Clark attended the State Library Executive Team meeting via videoconference.

November 9, 2016

John Stewart, Don Winland, Michael Postlethwait and Matt Motes attended the Webinar: Kiosk Mode for MobileCirc provided by SirsiDynix.

November 9, 2016

Judith Cosgray and Matt Motes attended the Webinar: Recommend to Library Feature provided by Overdrive.

November 10, 2016

Judith Cosgray attended the monthly Ohio Digital Library Touchbase meeting with Mandy Knapp via telephone.

November 14, 2016

Dianna Clark and John Stewart met with staff of IAP Government Services Group and the contractors for a final walk through and approval of the new roof project at SEO Library.

November 15, 2016

Judith Cosgray attended the webinar, Fundamentals of Cataloging ONLINE: Overview of Subject Analysis for Copy Catalogers (Session 1) provided by Ohionet.

November 15, 2016

Matt Motes traveled to the Delaware County Public Library for ‘On-Demand” training onWindows 10 and Microsoft Word. Matt provided two sessions with a total of 24 attending.

November 15, 2016

Judith Cosgray and Nicole Brown attended a telephone conference with Mandy Knapp for the transition of Ohio Digital Library tasks. Mandy’s last day at the State Library is November 22nd.

November 17,2016

Dianna Clark, Misty Janusik and Judith Cosgray attended the Webinar - Who benefits from online staff training? Provided by Niche Academy.

November 17, 2016

Judith Cosgray attended the Webinar - Skills for Small Group Decision-Making and Problem-Solving provided by Ohionet.

November 17, 2016

Matt Motes traveled to the Lepper Public Library for ‘On-Demand” training on Microsoft Word, Device Audiobooks & eBooks using OverDrive & Digital Magazines. Matt provided three sessions with a total of 36 attending.

November 22, 2016

Dianna Clark, John Stewart and Judith Cosgray traveled to the State Library for management training provided by DAS, Department of Administrative Services, Training Manager. The training was; The Introduction to DISC. Disc is an assessment that teaches us a universal language of human behavior.

November 29, 2016

Matt Motes traveled to the Delaware County Public Library for ‘On-Demand” training onDevice audiobooks and ebooks using OverDrive | Windows 10. Matt provided two sessions with a total of 14 attending.

November 29, 2016.

Dianna Clark and John Stewart attended a Pre-Bid Meeting: T3-16-0012 Heating & Cooling Unit for the SEO Library, provided by IAP Government Services Group as project management for the service.

November 29, 2016

Judith Cosgray attended the webinar, Fundamentals of Cataloging ONLINE: Subject Analysis Tools for Copy Catalogers (Session 2) provided by Ohionet.

November 29, 2016

Don Winland and Michael Postlethwait attended a Live webcast: Google Security Alert: How to Be Trusted in 2017 provided free on BrightTALK

November 30, 2016

Don Winland, Michael Postlethwait and Matt Motes attended a Live webcast : Cyber Attackers and the Law - Threats, Challenges & Regulations provided free on BrightTALK.


Nov_2016


Thank you,
Dianna
Attachments
NovemberTicketDetails2016.pdf (58.3k)
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