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News
July 2016 Support Ticket Highlights
by Dianna Clark on August 08, 2016

The SEO Library July 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.

July 2016

SEO Highlights

July 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of July in the F. Ward Murrey Annex.

July 5, 2016

Matt Motes traveled to the Grandview Heights PL for ‘On-Demand” training on Windows 10 and Cloud Computing.Matt provided two sessions with a total of 6 attending.

July 7, 2016

SEO Library Assistant staff attended one of a series of webinars provided by SirsiDynix. The webinar was titled, Symphony Ninja Series: Add Ordered Items to the Catalog.

July 9, 2016

Matt Motes traveled to the Art on the Hill Festival invited by the Portage County PL for ‘On-Demand” training to provide a Device Petting Zoo space. Matt spoke with just over 130 festival attendees.

July 11, 2016

John Stewart attended the Talent Management Meeting with the State Library Executive staff via videoconference.

July 12, 2016

Dianna Clark attended the State Library Executive Team meeting via videoconference.

July 12, 2016

Matt Motes traveled to the Grandview Heights PL for "On-Demand" training on Windows 10 and Cloud Computing.Matt provided two sessions with a total of 2 attending.

July 12, 2016

Dianna Clark joined Mandy Knapp and representatives of the Ohio Digital Library Advisory Committee on a telephone conference with Steve Potash, CEO Overdrive, Inc. for an overview of some of the newer developments and future enhancements of their services.

July 12, 2016

John Stewart, Janice Bond, Cathy Bond and Nicole Brown attended a webinar provided by SirsiDynix, Tips and Tricks: Working with Groups in BLUECloud Analytics.

July 13, 2016

Matt Motes attended the 1st of the 4-part webinar series provided by Ohionet; Introduction to Tableau: A Data-Visualization Tool for Ohio Librarians (Session 1). Ohionet is providing this free event with support of the State Library with federal funds from the Institute of Museum and Library Services.

July 13, 2016

John Stewart and Michael Postlethwait attended a webinar provided by SirsiDynix; SYM920 Symphony API: Stump-the-Chump! Q&A.

July 13, 2016

Matt Motes attended a telephone ODL Touch base meeting with Mandy Knapp.

July 18, 2016

John Stewart, Marcy Welsh, Janice Bond, Michael Postlethwait, Don Winland and Cathy Bond attended the monthly telephone conference with the SEO SirsiDynix Consultant, Alex Haig.

July 19, 2016

Dianna Clark held monthly touch base meetings with direct reports Valeria Weaver, Misty Janusik and Sharon Douglass.

July 19, 2016

Matt Motes traveled to the Wagnalls Memorial PL for ‘On-Demand” training on Windows 10, Troubleshooting Patron Devices and Troubleshooting Devices. Matt provided three sessions with a total of 16 attending.

July 20, 2016

John Stewart, Matt Motes and Valeria Weaver attended a webex demonstration of the SHAREit next generation resource sharing system for libraries provided by Auto-graphics Inc.

July 20, 2016

John Stewart, Matt Motes and Valeria Weaver attended a webex demonstration of the ILL resource sharing system for libraries provided by Relais.

July 20, 2016

Misty Janusik attended the Monthly Health & Wellness committee via videoconference with the State Library staff

July 26, 2016

Matt Motes traveled to the Mechanicsburg PL for ‘On-Demand” training on Windows 10 and Cloud Computing. Matt provided two sessions with a total of 6 staff attending.

July 26, 2016

John Stewart attended the monthly manager’s meeting via videoconference with the State Library management team.

July 27, 2016

Beverly Cain, Jamie Pardee and Stephanie Herriott met with Dianna Clark and John Stewart at the SEO Library Center.

July 28, 2016

John Stewart and Cathy Bond met with the JLMC, Joint Labor Management Team via videoconference with the State Library Staff.

July 29, 2016

The SEO staff attended the monthly all staff meeting with the State Library via videoconference.


July_2016


Thank you,
Dianna
Attachments
July 2016 Ticket Highlights.pdf (71k)
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