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News
August 2016 Support Ticket Highlights
by Dianna Clark on September 05, 2016

The SEO Library August 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.

August 2016

SEO Highlights

August 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of August in the F. Ward Murrey Annex.

August 2, 2016

Dianna Clark and John Stewart met with Erin Horne, Midwest Tape at the SEO Library Center. Erin was providing updates on services including the HOOPLA connector with the SirsiDynix Enterprise catalog that will be implemented for the SEO Member Libraries using their service.

August 2, 2016

Matt Motes traveled to the Grandview Heights PL for ‘On-Demand” training on Windows 10 and Cloud Computing.Matt provided two sessions with a total of 15 attending.

August 3, 2016

Misty Janusik and Janice Bond attended the SirsiDynix Webinar, BLUEcloud Analytics Overview

August 4, 2016

Misty Janusik provided circulation training at the F. Ward Murrey Annex for a new staff member of the Perry County Library system.

August 4, 2016

Matt Motes traveled to the Gnadenhutten PL to setup receipt printers to be used at their circulation stations in preparation of SEO staff providing training the following day.

August 4, 2016

Matt Motes traveled to the Tuscarawas PL to troubleshoot a continuing problem that is being experienced with Windows phones and Overdrive audiobooks. If a problem is identified, Matt will communicate the issue to Overdrive.

August 5, 2016

Brenda Michel and Cathy Bond traveled to the Gnadenhutten PL to provide additional training on some features of circulation for FASTADD checkouts and User Registration. Gnadenhutten is adding their items to the SEO Database and will become full members later this year.

August 5, 2016

Misty Janusik provided circulation training at the F. Ward Murrey Annex for a new staff member of the Perry County Library system.

August 5, 2016

Dianna Clark, John Stewart and Don Winland attended a telephone conference with Mandy Knapp and the Vendor for, Who’s on My WiFi for information on a possible LSTA Project to assist the Ohio Library Community in providing statistics to the state on WiFi usage.

August 6, 2016

Dianna Clark and John Stewart attended a lunch meeting of the State Library Talent Management Strategy committee.

August 6, 2016

Dianna Clark and John Stewart traveled to the Nationwide Conference Center in Columbus for review of the renovated meeting spaces for planning the SEO User’s meeting next May to include in the detailed contract.

August 9, 2016

Matt Motes traveled to the Mercer County PL for ‘On-Demand” training on Windows 10 and Microsoft Word. Matt provided two sessions with a total of 26 attending.

August 9, 2016

Misty Janusik hosted a Webinar: SEO User Registration with 0 attending. This session will be recorded and be available on the SEO YouTube Channel.

August 11, 2016

SEO Library Assistant staff attended the SirsiDynix Ninja Series Webinar, Item Group Editor in Symphony.

August 11, 2016

John Stewart, Don Winland, Michael Postlethwait and Matt Motes attended a live webcast: Ignorance Isn’t Bliss: Why Hunting Attackers Is Critical to Network Security provided by BrightTALK

August 11, 2016

Matt Motes attended a telephone ODL Touch base meeting with Mandy Knapp.

August 12, 2016

Janice Bond, Brenda Michel and Nicole Brown attended a meeting for BLUEcloud Analytics/Patron Purge.

August 15, 2016

SEO IT and Library Assistant staff attended a Sure Sailing Call with the SEO SirsiDynix Consultant. This is an opportunity to review cases and answer questions about any of the software programs.

August 15, 2016

John Stewart met with IAP Government Services and the selected Vendor for the SEO Roof project on-site at SEO. The purpose of the meeting was to review scope of work, discuss construction logistics and general conditions and project schedule.

August 15, 2015

SEO staff attended the monthly SEO staff meeting in the afternoon.

August 16, 2016

Matt Motes traveled to the Grandview Heights PL for ‘On-Demand” training on Word and OneNote. Matt provided two sessions with a total of 25 attending.

August 16, 2016

John Stewart, Don Winland and Michael Postlethwait attended a SirsiDynix Webinar: eResource Central Overview.

August 18, 2016

Jamie Price and Cathy Bond attended the Employee Engagement Committee via videoconference with State Library staff.

August 18, 2016

John Stewart and Don Winland attended an additional telephone conference for the Who’s on My WiFi project.

August 18, 2016

SEO IT staff and Library Assistant staff are preparing the Preble County student files and overdue notices for the new school year.

August 18, 2016

SEO IT and Library Assistant staff attended the August Sure Sailing Call with the SEO SirsiDynix Consultant, Alex Haig.

August 22, 2016

Judith Cosgray was promoted to the Librarian Supervisor at the SEO Library Center from the State Library.

August 23, 2016

Matt Motes traveled to the Pemberville PL for ‘On-Demand” training on Windows 10|Excel and Cloud Computing.Matt provided three sessions with a total of 26 in each session.

August 24, 2016

Misty Janusik hosted a Webinar: SEO Billing and Paying Bills with 1 attending. This session will be recorded and be available on the SEO YouTube Channel.

August 24, 2016

Dianna Clark, John Stewart and Valeria Weaver attended the SEO Advisory Committee meeting at the State Library.

August 25, 2016

John Stewart, Don Winland, Michael Postlethwait, Nicole Brown, Brenda Michael and Cathy Bond attended a telephone conference with Envisonware and Licking County for configuration and installation process of the Licking County’s 24/7 Library Branch.

August 26, 2016

SEO staff attended the State Library all staff meeting via videoconference.

August 26, 2016

SEO Migration team had regular meetings to prepare the rules and parameters for the new location CHL, Chillicothe Mt. Logan to begin circulating on the SEO Symphony Workflows.

August 29, 2016

Public Library of Steubenville held a training at the F. Ward Murrey Annex for the Digital Shoebox libraries as well as additional libraries interested in participating.

August 30, 2016

Matt Motes traveled to the Grandview Heights PL for ‘On-Demand” training on Device audiobooks and ebooks using Overdrive and Troubleshooting Devices. Matt provided two sessions with a total of 11 attending.

August, 2016

SEO Reports Team met several times this month to prepare reports in the BLUEcloud Analytics tool, the upgrade for Director’s Station. Both products are used for statistical reporting for the member libraries. The upgraded software will be launched at the end of October.


August_2016


Thank you,
Dianna
Attachments
AugustTicketsSummary2016.pdf (84.2k)
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