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Symphony 3.5.2 - Client Upgrade Instructions
by John Stewart on March 09, 2017

Greetings,

As a reminder, Monday, March 20th, beginning at 1:00 am the Symphony system will be unavailable as we upgrade to version 3.5.2.

Listed below is information to assist your library with the upgrade process.

Upgrade Instructions:

There are two options available to your library to upgrade your staff workstations.

  1. Some locations may choose to upgrade staff workstations at the close of weekend business.  This is the preferred method to prevent any possible delays Monday morning. If your location chooses this option, they must not reconnect to the Symphony Server until Monday Morning after the upgrade has concluded.

 

  1. Some of you may choose to upgrade Monday morning upon connection to the system. You may experience some delays with the upgrade process depending on how many locations choose this option.

As each workstation connects to Symphony, the upgrade process will begin on each workstation.

Upgrade Documentation:

Option 1 – Weekend Upgrade
Option 2 – Monday Upgrade
                                                                                                                                        

FAQ’s

We have included a link to a list of FAQ’s to assist you with any of the questions you may have regarding the upgrade. If you have additional questions that are not answered, please submit a ticket to the IT department and we will do our best to answer your question. Information for our FAQ section can be found HERE.

Workflows in Offline Mode documentation

It is never a bad idea to revisit the Workflows in Offline Mode documentation. Detailed instructions for using offline mode can be found HERE

Regards,

Hours of Operation
Monday - Friday
8:00AM - 7:00PM
Saturday
8:00AM - 5:00PM
Sunday
Closed (Calls redirected to on-call manager for down system or technical support)
Uptime Status