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September 2016 Support Ticket Highlights

by Dianna Clark on October 04, 2016

The SEO Library September 2016 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.

September 2016

SEO Highlights

September 2016

The Mid-East Career and Technology Center held the ABLE, Adult Basic Education Classes each Tuesday and Thursday of September in the F. Ward Murrey Annex.

September 1, 2016

Dianna Clark and John Stewart met with the Bischoff Group via videoconference for reviewing the SEO Library and Consortium services. The interview was to help with the evaluation of the LSTA five-year plan.

September 6, 2016

Matt Motes traveled to the Delaware County District Library for ‘On-Demand” training on Windows 10 and Excel. Matt provided two sessions with a total of 11 attending.

September 12, 2016

Dianna Clark and Matt Motes attended a demonstration on BLUEcloud ILL provided by SirsiDynix. The product SirsiDynix is using is Relias. Matt is researching the available options for functionality and pricing for Statewide Resource Sharing.

September 12, 2016

Jamie Price and Cathy Bond attended the Employee Engagement meeting via videoconference with the team from the State Library.

September 13, 2016

Dianna Clark attended the monthly Executive Team meeting with the State Library via videoconference.

September 13, 2016

Misty Janusik attended the live webinar, 6 Ways to Deliver More Engaging Training provided by ON24.

September 13, 2016

Michael Postlethwait attended the webinar, Symphony API: Stump the Chump! Q & A provided by SirsiDynix.

September 13, 2016

Matt Motes traveled to the ware Carnegie Public Library, Washington Courthouse for ‘On-Demand” training on Windows 10, Digital Magazines and Introduction to library services for schools. Matt provided three sessions with a total of 29 attending.

September 14, 2016

John Stewart, Don Winland, Michael Postlethwait and Matt Motes met for planning the implementation of the Enterprise Made-to Order for the member libraries catalog profiles. This will allow for local resources to be included on their Enterprise catalog for discovery.

September 14, 2016

Misty Janusik attended the live webinar, Workplace Culture: Fad or Strategic Advantage? provided by ON24.

September 15, 2016

Dianna Clark attended the State Library Board meeting at the State Library.

September 19, 2016

The Ohio Department of Developmental Disabilities held training for local staff at the F. Ward Murrey Annex.

September 20, 2016

Matt Motes traveled to the Seneca East Library for ‘On-Demand” training on Windows 10, Mobile Circulation, Access and iPad Audiobooks and eBooks Matt provided four sessions with a total of 25 attending.

September 21, 2016

Judith Cosgray returned to SEO for the position of Librarian Supervisor.

September 22, 2016

Dianna Clark and Judith Cosgray attended a telephone conference with Missy Lodge and Mandy Knapp to review the ODL MOU for any updates necessary for the new calendar year.

September 22, 2016

Misty Janusik met with Judith Cosgray to begin review and training of the Symphony ILS software.

September 22, 2016

Judith has scheduled and is meeting with her staff this month for ’What do you do” sessions to become familiar with her direct reports and their tasks.

September 26, 2016

Dianna Clark and John Stewart met with Matt Motes and Misty Janusik to develop the process for implementing the new Niche Academy for online tutorials for the member libraries catalogs.

September 27, 2016

Matt Motes traveled to the ware Mechanicsburg Public Library for ‘On-Demand” training on Windows 10|Outlook|Introduction to library services focus on schools for all ages. Matt provided three sessions with a total of 12 attending.

September 28-29, 2016

Judith Cosgray attended the OLC Convention and Expo at the Kalahari Resort and Conference Center in Sandusky Ohio.

September 30, 2016

Judith Cosgray met with staff at the State Library to provide information on her previous Outreach service duties as well as meeting with Fiscal Staff to learn about the procedures for the fiscal collaboration for SEO Services.

September 30, 2016

John Stewart and the ILS staff attended the monthly Sure-sailing Call with the SirsiDynix consultant.

September, 2016

Equipment for the new Makerspace Trainings arrived in September. This will allow new curriculum to be developed and incorporated into the current SEO On-Demand training. The equipment procured for the Maker Spaces include large and small MakerBot 3D Printer, Roland Vinyl Cutter, and Epilog Laser Engraver. SEO also received a Digital Scanner that will be utilized in the F.Ward Murrey Annex. This will allow the Annex to serve as a mini digitization hub in Southeast Ohio.


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