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January 2017 Support Ticket Highlights

by Dianna Clark on February 06, 2017

The SEO Library January 2017 highlights and ticket statuses have been posted to the SEO Consortium News and Announcements on the SEO Support site.

This section of the Support site will contain information pertaining to the following:

  • Support ticket snapshots for the previous month including the subject and ticket number.
  • Support ticket statistics by service department with ticket statuses.

January 2017

SEO Highlights

January 2017

Dianna Clark, John Stewart and Judith Cosgray prepared and held the annual performance reviews with all SEO Staff throughout the month of January. In addition to the review schedule, Judith also held the montly touchbase meetings with her direct reports.

January 3, 2017

Judith Cosgray attended the SOTA, State of Ohio Training Association, Board meeting via telephone conference.

January 6, 2017

Dianna Clark met with John Stewart, Judith Cosgray, Valeria Weaver and Michael Postlethwait to begin the registration process for the SEO User’s Meeting in May. Michael renewed the registration software and provided Valeria instruction on maintaining and monitoring the process. Valeria will coordinate with Licking County Library and the Nationwide Conference Center throughout the process.

January 6, 2017

Dianna Clark held a touchbase meeting with the SEO Management Team following the holiday period.

January 10, 2017

Dianna Clark attended the monthly State Library Executve Team meeting via videoconference.

January 10, 2017

John Stewart held the monthly meeting with SEO Migration Team.

January 11, 2017

John Stewart held the monthly meeting with the SEO ILS Circulation Team.

January 12, 2017

John Stewart and the IT Staff met with the new SEO Sales Representative from CDWG Nick Geiser at the SEO Library Center.

January 12, 2017

Don Winland attended a live webcast: How To Use Your Network To Fend Off The Latest Cyber Threats Webcast provided by SANS.

January 17, 2017

Misty Janusik, John Stewart and Don Winland attended the Webinar: Meet BLUEcloud Circulation! Provided by SirsiDynix.

January 18, 2017

John Stewart held the montly meeting with the SEO Reporting/Maintenance Team.

January 19, 2017

Dianna Clark and John Stewart attended the State Library Board meeting at the State Library.

January 20, 2017

John Stewart helf the monthly SEO IT staff meeting.

January 23, 2017

Judith Cosgray attended the Ohio Libraries Quarterly meeting via videoconference with the State Library Staff.

January 24, 2017

Dianna Clark and Judith Cosgray attended the monthly All Managers Meeting via videoconference with the State Library staff.

January 24, 2017

Judith Cosgray attended the Webinar: Discovering Discovery Layers: An Introduction provided by Ohionet.

January 25, 2017

Dianna Clark and John Stewart attended a telephone conference with InfOhio staff on service level agreement and services planning with SirsiDynix.

January 25, 2017

John Stewart and Judith Cosgray met with all SEO Library Assistant staff for transition planning due to retirements and staff changes.

January 26, 2017

SEO Library Assistant staff attended the Wrbinar: Make the Most of Symphony Circulation provided by SirsiDynix.

January 26, 2017

Don Winland attended the Webinar: Emerging Tech Trends for 2017 provided by OPLIN.

January 27, 2017

The SEO staff attended the monthly all staff meeting via videoncoference with the State Library.

January 26-27,2017

Misty Janusik hosted Symphony Circulation training at the SEO Annex for a new staff member of the Perry Co. District Library.

January 27, 2017

Matt Motes attended the Webinar: Relais Demo for Current VDX Customers provided by OCLC.

January, 2017

Misty Janusik implemented the new Niche Academy Tutorials into the SEO Consoortium Library catalogs. She was able to publish tutorials currently provided by SEO and develop new tutorials to assist the library users from within the catalog. The tutorials provide video introductions to the electronic resources as well as step-by-step instructions on how to get started using them. There were 835 views in January.


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