We have compiled a list of questions and answers regarding the upgrade process scheduled for Monday, April 12th, beginning at 12:00 AM EST. If you have additional questions that are not answered, please submit a ticket and we will do our best to answer your question and post it here. 


Is admin privileges required to install/upgrade Symphony WorkFlows?

Yes, a user with Windows admin privileges is required to perform this upgrade.  Please plan accordingly.

Can we install the new software at the close of weekend hours, but not configure the connection to the server?

Yes, some locations may choose to upgrade staff workstations at the close of business on April 9,10, or 11, depending on your library's hours of operation. This is the preferred method to prevent any possible delays Monday morning. If your location chooses this option, they must not reconnect to the Symphony Server until Monday morning after the upgrade has concluded, or they may downgrade the client software to the previous version.

If we choose to wait until Monday to upgrade; when will we be able to login and receive the WorkFlows Client update?

Yes, but you MUST right-click on the WorkFlows icon and run as administrator upon opening.  If there is any delay with the upgrade, we will notify each library system of any set backs.  The library system will then be responsible for notifying their branches.