Symphony WorkFlows Troubleshooting

Cash Drawer/Register
Most USB connected cash registers will integrate into Symphony as long as they support your printer type (e.g. Epson, Star). When you are in the receipt...
Fri, 19 Feb, 2021 at 1:31 PM
Cloud Backup Connection
If the VPN connection is offline for any reason, please use our backup connection provided below. If you are having issues staying connected to WorkFlow...
Sat, 27 Feb, 2021 at 12:00 PM
Connection Closed by Remote Host
The message "Connection closed by remote host" means that the WorkFlows client has lost connection to the Symphony Server.  The Symphony databa...
Sat, 27 Feb, 2021 at 12:03 PM
Response Truncated
The Response truncated error is related to the max response size defined in the WorkFlows client itself.   Normally, the default setting is appropriate,...
Sat, 27 Feb, 2021 at 12:04 PM
WorkFlows Configuration Reset - Sirsi Folder Rename
At times, the configuration file that WorkFlows reads/utlizes becomes corrupt and the server needs to push a new copy to your system. Summary of procedure: ...
Sat, 27 Feb, 2021 at 12:08 PM
WorkFlows Offline Mode User Access and Library Information Blank
If permissions are not correctly set in the C:\%Program Files%\Sirsi\JWF directory; the offline mode session information of User access & Library will n...
Sat, 27 Feb, 2021 at 12:12 PM
WorkFlows Report Session Path Fix
A common error on Windows 7, 8.1, and 10 machines when viewing reports is "The specified path was not found". This occurs when the path to the wor...
Sat, 27 Feb, 2021 at 12:17 PM
WorkFlows Update Staff Client Message removal
This article will demonstrate how to remove the message "update staff client" when launching the WorkFlows client.  Procedure: Go to C:\%Progr...
Tue, 16 Feb, 2021 at 5:44 PM