Special Users - Mending, Missing, Discard, etc

Modified on Fri, 26 Feb 2021 at 05:00 PM

In Symphony, items that are missing or need mended have to be checked out to a special user accounts. These items will then have certain restrictions or view properties. They may be shadowed from the public. They may or may not allow holds to be placed on them.

Missing - For your items that you cannot locate or are missing, please do the following:

Open the Checkout Wizard (Located in the Circulation Module within the Common Tasks Wizard Group)
In the User ID field, enter your library's three letter code and the word MISSING.
1. Examples: FINMISSING GCCMISSING MCCMISSING
Type the Item ID into the Item ID field and hit enter.

Mending - For your items that need repair or mending, please do the following:

Open the Checkout Wizard (Located in the Circulation Module within the Common Tasks Wizard Group)
In the User ID field, enter your library's three letter code and the word MENDING.
Examples: TIFMENDING | WAYMENDING | HHIMENDING
Type or scan the Item ID into the Item ID field.

Display - If you are creating a temporary display of materials at your location, please do the following:

Open the Checkout Wizard (Located in the Circulation Module within the Common Tasks Wizard Group)
In the User ID field, enter your library's three letter code and the word DISPLAY.
1. Examples: MCCDISPLAY | STEDISPLAY | BWNDISPLAY
Type or scan the Item ID into the Item ID field and hit enter.

Discard- If you are weeding your collection or withdrawing items, use the Discard User ID to put materials in discard status. Please do the following:

Open the Checkout Wizard (Located in the Circulation Module within the Common Tasks Wizard Group)
In the User ID field, enter your library's three letter code and the word DISCARD.
Examples: SEODISCARD | PNLDISCARD | HCODISCARD
Type or scan the Item ID into the Item ID field and enter.
Scheduled reports within Symphony will remove the discarded items monthly.

Bindery : If you send items to the Bindery for repair or binding, please do the following:

Open the Checkout Wizard (Located in the Circulation Module within the Common Tasks Wizard Group)
In the User ID field, enter BINDERY and enter. **There will only be one Bindery User consortium wide.**
Type or scan the Item ID into the Item ID field and enter.

Damaged - Use this User ID for items that belong to OTHER LIBRARIES. If you have received a damaged item in cargo or if your patron has returned material that is damaged or missing pieces, please do the following:

Open the Checkout Wizard (Located in the Circulation Module within the Common Tasks Wizard Group)
In the User ID field, enter the word DAMAGED and enter. **There will only be one DAMAGED User consortium wide.**
Type or scan the Item ID into the Item ID field and enter.
Click the Checkout To New User button at the bottom of the work space. A receipt will print out. Write on the receipt what is wrong with the item. Rubber band the receipt to the item and send it home to the owning library.

***With any of the User's mentioned, you may receive an alert that the item is on hold for another user. Read the instructions on the alerts and enter the proper overrides to place the other users back on the hold list.***

Contact SEO at 1-877-552-4262 or submit a new ticket if you have any questions or comments.