How to Merge OverDrive Cards

Modified on: Mon, 21 Apr, 2025 at 11:03 AM

Login to https://marketplace.overdrive.com
Go to Support
Click on MERGE USER IDS
Input the library card "or" phone number in the left field "Original user ID" and click search. You should see active holds and checkouts in the table below. Example:
2. Please note for phone number accounts you must add a +1 at the beginning of the phone number account. Example: +17405544554
Next enter the User Key of the card number you want to merge all activity too in the right field and click search again. If this is a newly created card, please login to the Ohio Digital Library website before merging to ensure there is no issues.
To find the user key, go to WorkFlows and Display User. Click the underlined name to bring up the glossary of the user:
Once you have the User Key inputted, click Search a final time and then check the box in each table and click Merge. Once merged, the patron can now use the library card and all activity from the previous card or phone number account will be there!