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How a Hold gets Removed or Cancelled

Listed below are the ways a hold may be removed or cancelled:


1. The user removes/cancels their hold through Enterprise.  (Available holds cannot be removed/canceled on Enterprise)

2. A staff member can use the Remove User Hold or Remove Item Hold Wizards to remove the user's hold.  

3.  A staff member can also right click on a title in the User's list of holds and remove a hold.

4.  A staff member may also choose the wrong override at the Checkout screen and automatically removes a hold.

Symphony will remove the user's hold if the hold has not been filled in 9 months


Please call SEO to have a report created that will list user's who have a hold about to expire.

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