How a Hold gets Removed or Cancelled

How Holds Are Removed or Cancelled

There are several ways a hold may be removed from a patron's account, ranging from manual staff intervention to automated system processes.

1. Patron Cancellation: The user can remove their own hold through Enterprise.
   Note: Holds that are already "Available" cannot be cancelled by the patron via Enterprise.
2. Staff Wizards: Staff can use the Remove User Hold or Remove Item Hold wizards.
   
3. Context Menu: Staff can right-click on a title within a patron's hold list and select the option to remove the hold.
   
4. Checkout Override: Selecting the incorrect override at the Checkout screen can automatically remove a hold.
   

Requesting Expiration Reports

If you need to identify patrons whose holds are approaching the 9-month limit, please contact SEO to request a custom report of expiring holds.