Listed below are the ways a hold may be removed or cancelled:
1. The user removes/cancels their hold through Enterprise. (Available holds cannot be removed/canceled on Enterprise)
2. A staff member can use the Remove User Hold or Remove Item Hold Wizards to remove the user's hold.
3. A staff member can also right click on a title in the User's list of holds and remove a hold.
4. A staff member may also choose the wrong override at the Checkout screen and automatically removes a hold.
Symphony will remove the user's hold if the hold has not been filled in 9 months
Please call SEO to have a report created that will list user's who have a hold about to expire.