Marking an Item Lost

When a user has an item, they claim to have lost, the best practice is to Mark the Item as Lost. WorkFlows will automatically create a bill for the item which retains the link between the bill, user, and item.

1. From the CIRC Toolbar, click on the Checkout Wizard.
2. Scan the user's barcode or use the User Search Helper to search for the user. 
3. Right click on the title that is lost and click on Mark Item Lost.
    
4. Click on OK on the confirmation.
   
5. If the user is paying the bill now, use the dropdown to select a Payment Type and click on Pay Now. The bill will be created and shown as paid on their account.
   
6. If the bill is not being paid, click on Bill User.
   
   
7. Click OK on the confirmation.
   

Items marked as lost and not paid for cannot be deleted. Once the item has been paid, it can be deleted using the Delete Title, call Numbers, or Items wizard. Or, it will be automatically removed from the system after 1 year.

Library directors receive an automated monthly email of items that have been lost and paid for.