Marking an Item Lost

When a user has an item that they have claimed is lost, the best practice is to Mark the Item as Lost. WorkFlows will automatically create a bill for this item which retains the link between the bill, user, and item.  

1. Open the CheckOut Wizard and Retrieve the user account.
2. Right click on the title that is damaged beyond repair. 
3. Select Mark Item Lost.  
4. Click OK in the confirmation window.
    
5. Update the Lost Item price and/or Processing fee if needed.
    
6. Click Bill User.
7. Click OK in the confirmation window.
    
8. If the user is paying for the item now, or if the bill is being forgiven, follow normal procedures to pay the bill.