When a user has an item, they claim to have lost, the best practice is to Mark the Item as Lost. WorkFlows will automatically create a bill for the item which retains the link between the bill, user, and item.
- From the CIRC Toolbar, click on the Checkout Wizard.
- Scan the user's barcode or use the User Search Helper to search for the user.
- Right click on the title that is lost and click on Mark Item Lost.
- Click on OK on the confirmation.
- If the user is paying the bill now, use the dropdown to select a Payment Type and click on Pay Now. The bill will be created and shown as paid on their account.
- If the bill is not being paid, click on Bill User.
- Click OK on the confirmation.
Library directors receive an automated monthly email of items that have been lost and paid for.