When a user has an item that is damaged beyond repair, the best practice is to Mark the Item as Lost. WorkFlows will automatically create a bill for this item which retains the link between the bill, user, and item.
- From the CIRC Toolbar, click on the CheckOut wizard.
- Scan the user's barcode or use the User Search Helper to search for the user.
- Right click on the title that is damaged beyond repair and click on Mark Item Lost.
- Click OK on the confirmation.
- Update the Lost Item price and/or Processing Fee if needed, then click on Bill User.
- Click OK on the confirmation.
- Right click on the newly created bill and click on Edit Bill Note.
- Input the damage to the book and click on Save.
- If the user is paying for the item now, follow normal procedures to pay the bill.
Continue to use the DAMAGE bill reason for damages that can be repaired.
For items belonging to other libraries that have repairable damage, check the item out to the DAMAGED user, attach a note describing the damage, and return to the home library.
If a damaged beyond repair item that belongs to your library is returned from another location, do not bill the previous patron. Call the original checkout library to notify them. The checkout library will need to check out the item to the patron and mark the item as lost as described above.
Items marked as lost and not paid for cannot be deleted. Once the item has been paid, it can be deleted using the Delete Title, call Numbers, or Items wizard. Or, it will be automatically removed from the system after 1 year. Library directors receive an automated monthly email of items that have been lost and paid for.