When a user has an item that is damaged beyond repair, the best practice is to Mark the Item as Lost. WorkFlows will automatically create a bill for this item which retains the link between the bill, user, and item.
1. Open the CheckOut Wizard and Retrieve the user account.
2. Right click on the title that is damaged beyond repair.
3. Select Mark Item Lost.
4. Click OK in the confirmation window.
5. Update the Lost Item price and/or Processing fee if needed.
6. Click Bill User.
7. Click OK in the confirmation window.
8. Right click on the newly created bill.
9. Select Edit Bill Note.
10. Input DAMAGED: followed by a description of the damage.
11. Click Save.
12. If the user is paying for the item now, or if the bill is being forgiven, follow normal procedures to pay the bill.
Notes:
Continue to use the DAMAGE bill reason for damages that can be repaired.
For items belonging to other libraries that have repairable damage, check out to the DAMAGED user, attach a note describing the damage, and return to the home library.
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