Removing Unwanted ACTIVE IDs From The User's Record

Modified on Thu, 27 May 2021 at 10:12 AM

  1. Select the Modify User Wizard from the Common Tasks Wizard Group.
  2. Using the User Search Helper, identify the User to modify.
  3. Select the User ID Manager Helper as demonstrated in the image below:

  4. The window below will display for staff to move the unwanted User ID's into Inactive. Once the User ID's are inactive they can be moved to Discard, if you choose.  Select OK when finished moving the desired User ID's.
    Note: Be careful not to remove the Primary User ID. That is the User's current ID.
  5. Click on the Extended Info Tab on the user’s record.
  6. Click on the user ID that’s in the Prev_ID line.
  7. Click on the Delete Row Icon.
  8. Click on the Save button to save the changes.

If the user has a PREV_ID, PREV_ID2, INACTVID, or any other ID that cannot be removed using the User Id Manager Helper please contact SEO at 1-877-552-4262 or submit a new ticket to have these IDs removed.

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