WorkFlows Receipt Printer Setup

Modified on Sat, 27 Feb 2021 at 11:06 AM

This article will guide you through configuring the WorkFlows client to use a Receipt Printer. For Symphony Receipt Printer instructions, please refer to this article: https://seoservicecenter.freshdesk.com/support/solutions/articles/69000214012-symphony-receipt-printer-installation-and-configuration

Procedure

Launch the Workflows client.
On the main menu select Preference > Peripherals > Receipt Printer.
On the Configuration screen check the "Receipt printer available" box. This will activate the selections on the Basic and Attributes tabs.
On the Basic tab:
1. The "Display receipt printer dialog" option allows the changing of the printer used for receipt printing on-the-fly.
  1. When this box (option) is checked, a dialog box opens as receipts are being printed to allow the selection from a list of available printers.
  2. When this box (option) is not checked, printing will default to the printer selected in the "Receipt printer" field.
2. In the "Receipt printer" field use the drop down menu to select an available printer that will be used for printing receipts by default. If using the third-party utility (Symphony Receipt Printer) select it. Symphony Receipt Printer instructions can be found here: https://seoservicecenter.freshdesk.com/support/solutions/articles/69000214012-symphony-receipt-printer-installation-and-configuration
The "Cash drawer supported" option allows for the configuration of the Cash drawer if the selected receipt printer supports it. To turn this feature on:
1. Check the "Cash drawer supported" box.
2. Enter the "ASCII sequence for cash drawer" values as supplied in the receipt printer's documentation and also on the following website: http://keyhut.com/popopen.htm
The "No builtin raster driver" option is for receipt printers that do not support printing raster images, such as dot matrix printers or older printers in general. If this is the case, check the "No builtin raster driver" box, this will activate the "Cut paper supported" and "Form feed supported" options. Most modern printers do NOT require this to be checked. If your printer does require it, then please follow the steps below:
1. If the receipt printer supports the Cut paper option, check the "Cut paper supported" box to activate the "ASCII sequence for cut paper" fields. Enter the values for this option as specified by the receipt printer's documentation
2. If the receipt printer supports the Form feed option, check the "Form feed supported" box to activate the "ASCII sequence for form feed" fields. Enter the values for this option as specified by the receipt printer's documentation.
3. We have had good experience with the following settings:
NOTE: This check box displays only if the workstation is running the client on a Windows platform.
On the Attributes tab, the options are only enabled when the "No builtin raster driver" option is not checked on the Basic tab, meaning that the receipt printer supports the printing of raster images. The printer may be configured itself with these options or on the Attributes tab in the Workflows client. Please see the receipt printer's documentation for the suggested values.
1. Use the gadget for the "Font" field to select the appropriate font, style and size. A sample of the chosen font will appear in the Preview section of the Font Chooser window.
2. Use the drop down menu to select the "Name of unit" for the page width and margins. Inches or Centimeters are the options available.
3. Enter the appropriate values for the "Page width", "Left margin", "Right margin" and "Top margin" fields.
4. Select the "OK" next step button to save the changes.