Each month when the Bounced Report is received, you will need to make changes to the user record by correcting the e-mail/SMS address or removing a bounced address. If an address is removed, the user's notify by preference will need to be updated.

E-Mail Address Listed

If there is an e-mail address, the e-mail address will need to be corrected or removed.

1. In the Modify User wizard in WorkFlows in the bounced e-mail report, perform an EMAIL Keyword search for the e-mail address.
   
2. Click on the Address tab. Check the e-mail address for any obvious misspellings (e.g. gmal instead of gmail) or incorrect sms.oplin.org addresses. Modify the e-mail address if necessary.
   1. Click Save.
      
3. If the address is not misspelled, delete the e-mail address by clicking in the EMAIL field and clicking the Delete Row helper.
4. Click on the Demographics tab.
   
5. Update the Notify bypreference to the appropriate option:
   1. STANDARD if no EMAIL or SMS addresses.
   2. SMS if user only has an SMS address.
   3. EMAIL if the user only has an e-mail address.
6. Click Save.
   

No E-Mail Address Listed

If there is no e-mail address listed on the Bounced Report, you will need to search by the Patron ILS Control Number.

1. In the Modify User wizard in WorkFlows, perform an Group ID Keyword search for the Patron ILS Control Number with a minus sign (-) in front of the number.
   
2. In the Demographics tab, determine how the user is notified. 
   1. EMAIL: If the user is notified by e-mail, the EMAIL field is blank in the Address tab.
   2. SMS:  If the user is notified by e-mail, the SMS field is blank in the Address tab.
      
   3. SMS_EMAIL:  If the user is notified by e-mail, the EMAIL and/or SMS fields are blank in the Address tab.
3. Click on the Address tab and locate the blank field(s).
4. Click in the entry box of the blank field and click on the Delete Row helper.
   
5. Click on the Demographics tab, and make the necessary change to the Notify by field option.
6. Click Save.