If a patron claims they have returned an item, you may mark it as Claims Returned in WorkFlows. Each library determines whether to allow this option and how many Claims Returned items a patron may have.
Claims Returned Items Owned by Your Library
Before marking an item as Claims Returned:
- Perform a shelf check to ensure the item was not missed during check-in.
- Follow the steps in the official WorkFlows Guide.
Claims Returned Items Owned by Other Libraries
Do not mark items as Claims Returned if they belong to another library system.
- Perform a shelf check at your library.
- Contact the owning library and request a shelf check.
- If the item is not found, ask if they permit it to be marked as Claims Returned.
- The owning library has final discretion on this decision.
Claims Returned Counter
When an item is marked as Claims Returned, the counter on the Modify User Privilege tab increments. If the item is later returned, you may reduce this counter manually.
Two ways to use the counter:
- Track current claims returned items: Reduce the counter when the item is returned.
- Track total claims returned history: Maintain a running total to help staff identify patterns in patron behavior.
Claims Returned Maintenance
Items marked as Claims Returned will be discarded after 1 year.