The SEO Service Center at the State Library of Ohio is proud to offer ITMaaS (IT Management as a Service). This comprehensive service provides continuous monitoring, enterprise-grade protection, and peace of mind, specifically designed around the unique operational needs and compliance requirements of public libraries.
Here is a breakdown of how ITMaaS actively works to safeguard your library's technology and your people.
Protecting Your Technology: Device Protection
Our multi-layered device security framework ensures your hardware, networks, and data remain resilient against disruptions and cyberattacks.
Uniview Offsite Backup (Secure Data Backup)
What it does: Automatically copies and saves your library's important operational records and data to a secure, offsite cloud location.
Why it matters: If your building encounters an emergency, hardware failure, or a cyberattack, this tool acts as an insurance policy, allowing us to quickly restore your files and get your system up and running with minimal disruption.
Datto EDR (Advanced Antivirus & Threat Blocker)
What it does: Goes far beyond standard, traditional antivirus software by constantly scanning and monitoring your devices for unusual or suspicious behavior.
Why it matters: It acts like a highly trained digital security guard that catches sneaky, modern cyber threats and blocks them before they can spread across your library's entire network.
Datto RMM (Automated Patch Management, Maintenance & Remote Technical Support)
What it does: Quietly handles routine computer maintenance behind the scenes, like installing mandatory software patches and system updates, while giving our helpdesk the tools to securely log in and fix problems remotely.
Why it matters: It keeps your library's computers stable, secure, and up-to-date without interrupting your daily operations or requiring staff to manually run updates.
RocketCyber (24/7 Security Log Monitoring Team)
What it does: Connects your library's systems to a professional, round-the-clock Security Operations Center (SOC) where live cybersecurity experts monitor network activity every minute of the day.
Why it matters: Cyber criminals don't just work during library hours. This ensures that if a security threat occurs at midnight or over a weekend, a real person is watching and ready to stop the attack immediately.
Protecting Your People: User Protection
Technology is only half the battle; shielding staff credentials and building security awareness is just as vital.
Dark Web ID (Stolen Password & Credential Monitoring)
What it does: Scans the hidden, shady corners of the internet (the dark web) where hackers buy and sell stolen data, looking for any leaked library email addresses or passwords.
Why it matters: If a staff member's password is leaked in a data breach (like a major retail or social media hack), this tool alerts management immediately so the password can be changed before bad actors can use it to break into your library's systems.
BullPhish ID (Staff Security Awareness & Fake Phishing Tests)
What it does: Sends occasional, harmless "fake" phishing emails to your staff to test their awareness, paired with short, easy-to-understand training videos.
Why it matters: Most cyberattacks start with a deceptive email designed to trick someone into clicking a link. This tool helps staff practice spotting the signs of real-world scams in a safe environment, turning your team into a strong human firewall.
Simple, Predictable Pricing
Managed entirely by the library technology experts at the SEO Service Center, ITMaaS is priced to remain accessible for systems of all sizes:
$200 per workstation / year
$150 per user / year
Get Started
Ready to upgrade your library's defensive posture or have questions about implementing these tools? Reach out to the SEO Service Center support team today to discuss onboarding timelines and workstation evaluation.
Frequently Asked Questions
- How does my library sign up?
- Submit a ticket to SEO requesting the ITMaaS service and the SEO IT team will schedule an onboard meeting to learn more about your environment and needs.
- What specific HB96 / ORC 9.64 requirements does ITMaaS meet?
- Monitoring devices/network, reporting, and employee training. The library is responsible for adopting a cybersecurity program and also reporting cybersecurity incidents. SEO ITMaaS can help with both of these using the KaseyaOne tools.
- With ITMaas, how much does SEO monitor vs. the library?
- SEO IT will monitor your network and report incidents to your library. The library will not be responsible for monitoring their environment with ITMaaS.
- How is billing handled if equipment and/or users are added/removed?
- SEO will likely bill quarterly and can discuss changes to ITMaaS devices and/or users as they arise.